Our online store delivers to Australia and New Zealand. Please contact our Customer Service Team at hello@shopohen.com if you have any additional questions.

OHEN offers free standard delivery on all orders over $200NZD for New Zealand online orders. Please note that free shipping will be applied to your order at checkout.

Australia express shipping is $25AUD and takes between 3 - 10 days

New Zealand orders normally take between 2 - 4 days from the time you receive your tracking number.

Australia orders can take between 3 - 10 days depending on location.

We have created Fit Studio - a dedicated space providing in-depth fit information as well as a bra calculator to help you find your size.

Visit our Fit Studio here.

If the item you are looking for is not available in your size, you can sign up to be notified when the item becomes available again using the 'Notify Me' button on the product page. Once the item is back in stock you will get an email to let you know.

Orders placed on ohenunderwear.com may not be cancelled or changed. Please rest assured that you may always return your order once you receive it if you no longer wish to keep it.

NEW ZEALAND

All New Zealand based orders can be returned free of charge within 14 days from the delivery date. Items must in their original condition and packaging (not worn, with all stickers and tags attached).

Please note, returns can only be accepted using the OHEN box your order was delivered in, and with the returns label that was included in your order.

AUSTRALIA

All Australia orders can be returned within 14 days from the delivery date. Items must in their original condition and packaging (not worn, with all stickers and tags attached).

We recommend sending any returns using a traceable & signature release service as OHEN is not responsible for any lost packages delivered without a signature or the cost of return shipping.

Please see our full returns policy here.

To return your order simply:

1. Repack the items in the OHEN box and attach the returns label enclosed in your order,
2. Visit www.nzpost.co.nz/tools/bookapickup/address to confirm your pick up, or
3. Drop your package off at your nearest NZ Post store
4. Email us at hello@shopohen.com with your order number 

All New Zealand returns are free of charge, please make sure to use the pre-paid return label provided in your parcel and pack it in the OHEN box or bag your order came in.

For orders returned from Australia, the buyer is responsible for covering return shipping costs. We recommend choosing a tracked shipping option to ensure your return arrives safely.

Opening an account is easy. Simply click on OHEN Rewards in the menu, complete your name and email, and create a password.

Creating an account enables you to be identified quickly when shopping on our website. But more importantly, with an account you earn points every time you shop, as well a birthday and anniversary points. Once you reach 500 points you'll receive a $25 voucher.

If you forget your password, click on the 'Forgot your password?' button on the account login page. You will receive an e-mail with a link to create a new one. If you have any issues, please contact us at hello@shopohen.com